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We have an easy return/exchange process! If you are totally not satisfied with the item
(including quality problem, we send a wrong size)
You may return this item for a full refund
(excluding shipping charges)
Return & Exchange Requirements
Products must be unworn and in the original condtion even after tried on for fit and size.
No Refund: Worn, Perfumed, Altered or withoutthe original Brand & Labels.
Not fit foryou(with wrong size),the quality problem
No Refund: Custom-Made Pettie or Plus Size and Made to your Specification.
It is buyers’ responsibility to pay the return or exchange postage.
Sizing or Fit Issues
As all of our dresses are hand-sewn and custom tailored, the finish gown may vary by approximately +/- 1 inches in the specified measuerments.
To ensure that your dress will still fit you perfectly, our tailors have created all of our dresses with additional fabric in the seams to allow minor size modifications to be easily. If you find the dress is not suitable for you and have any question, please feel free to contact us directly.
Sometimes there wil be color differences because of the different PC monitor, lighting, background, and some other reasons, if you are very very strict in the color, please cotnact us firstly, we will try to meet your requirements.
If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at firstname.lastname@example.org
We ship orders all over the world.
Shipping takes approximately 10 to 25 business days to reach destination countries. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.
a) For USA, Canada, Australia customers, it takes about 7 to 14 business days.
b) For United Kingdom, France, Germany, Italy, Spain, and most other European Countries, it may take 7 to 25 business days.
c) For customers in South America, it may take 15 to 30 business days.
d) For all other countries, it may take 15 to 25 business days.