Cyfrowa 6, Szczecin
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on all orders.
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for over 24h, every day.
FaQs. General Information
WHICH INTERNATIONAL COUNTRIES DO YOU SHIP TO?
We ship orders all over the world. If you want to know more detailed information, please consult our Customer Service staff.
WHAT IS YOUR RETURN POLICY?
Products with quality-related issues may be returned for a refund or exchange by first read Returns and contacting Customer Service within 15 days of receiving your order. Buyers will be responsible for any return shipping fees incurred.
Please note that all returned items must be in brand new condition, unused/unworn and with all original tags, contents and packaging intact.
CANCELLATION BEFORE PAYMENT?
If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to “reactivate” it by sending a payment because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.
IF I ORDER A WRONG SIZE, WHAT CAN I DO ?
You can send it back to exchange, however you are responsible for the shipping fee both ways. Usually the double shipping cost is more than the item price, so we strongly advise you to check the size information carefully when you make the order.
HOW LONG DOES DELIVERY TAKE?
Flat Rate Shipping takes approximately 7 to 25 business days to reach destination countries. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.
a) For USA, Canada, Australia customers, it takes about 7 to 14 business days.
b) For United Kingdom, France, Germany, Italy, Spain, and most other European Countries, it may take 7 to 25 business days.
c). For customers in South America, it may take 15 to 30 business days.
d). For all other countries, it may take 15 to 25 business days.
HOW DO I TRACK MY PACKAGE AFTER IT HAS BEEN SHIPPED?
Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant shipping company.
ORDER PROCESSING INFORMATION
Orders are processed pending stock availability and payment/credit verification. Orders placed on Friday after 6 PM US CST (US Central Standard Time) will begin processing on the following Monday. Shop will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. The delivery time does not include Sundays or public Holidays.
DO I HAVE TO PAY THE SALES TAX?
There are absolutely no sales taxes or any hidden charges to pay on the China side when you buy goods at Uniqistic.com. However when the goods are received, the recipient may have to pay some taxes on their local side. When you are buying from China, and the goods are delivered to your country, this is importing. The exact process in receiving goods will therefore usually be different from buying mail order products from online stores within your country.
DO I HAVE TO PAY THE CUSTOM TAX?
Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and declared values. Customs offices in other countries do not adopt this practice. You are responsible for finding out the situation in your own country.
Whatever goods you order from Uniqistic.com, we will ship to you. We will not enforce any rules so it is up to you to make sure that what you are purchasing from us is acceptable to be imported into your country.
CAN I MODIFY OR CANCEL MY ORDER?
If you have already paid for an order and want to cancel it, please contact our Customer Service Department at our dedicated Support Center as soon as possible.
If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.
If the package has already been dispatched, then we are not able to cancel or change the order.
If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact our Customer Service Department at our dedicated Support Center and we will process the updated order; there is usually no additional fee for this service.
Generally, if your order is at an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.
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