Off The Shoulder Sweetheart Tulle Long Wedding Dress
Your satisfaction is of the most importance to us.
Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress. If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees to return the items.
1.Sizing or Fit Issues
As all of our dresses are hand-sewn and customer tailored, the finished gown may vary by approximately 1 inch in the specified measurements.
To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc.
3. Return Process
<1> Contact us within 7 days of receiving your order. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval.
<2> Once we approved your request, please send the item within 5 days.
<3> Refund will be returned to you by directly.