HOW TO MEASURE
All of our dresses are custom dress, so we need your exact measurement details,Please tell us the detailed measurements as follows:
1.Full bust= __ cm
2.Waist = __ cm
3.Hips= __ cm
4.Shoulder to Floor =_cm
5. Shoulder to Shoulder=_cm
6.Arms eye/ Arms hole=_cm
Q: Can I return or cancel the dress if I change my mind?
A: Even standard size dresses are made to order for each customers. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it’s important to order carefully.
Q: Will I be able to alter my dress if I receive it and it doesn’t fit exactly right?
A: Please note,we have 3 or more dressmaker to measure the dress size before shipped,if the size not same as the details u show us, we will not send it out until same as the details u show us, so the size must be right,if u find the dress doesn’t fit your body,please check the size u show us and measure yourself body,check if u show us correct size;
Q: Can I order this dress in a different style/fabric/length?
A: We could custom make it according to your detailed request if the changed points are workable.There will be certain customer made charge based on the detailed custom made request
Q: Will the dress looks exactly as shown on the pictures?
A: please also note:we just custom the dress according to picture,so it is very difficult making the dress exactly like picture,so,if u just doesn’t like the dress,we can’t accept refund;hope u can understand this, and please read the return policy carefully before order.
Q: How can I make sure I’m ordering the right size?
A: When ordering a dress for your special occasion online, you’re right to pay close attention to getting the size right! Since we’re an international company, our clothing may run larger or smaller than the standard sizes you’re used to. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors.If you’re ordering a custom-sized dress, it’s especially important to get your measurements exactly right. Getting professionally measured is the most reliable way to ensure the final product reaches you perfectly tailored. Be sure to check out our measuring guide.If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. If you have any other questions about ordering the right size, don’t hesitate to contact us.
please note:we don’t refund shipping fee,all of the shipping fee need u pay
We hope you to be completely satisfied with your purchase,so we accept the return, exchange,or refund if the dress have quality problems.
Please note,we have 3 or more dressmaker to measure the dress size before shipped,if the size not same as the details u show us, we will not send it out until same as the details u show us, so the size must be right,if u find the dress doesn’t fit your body,please check the size u show us and measure yourself body,check if u show us correct size;please also note:we just custom the dress according to picture,so it is very difficult making the dress exactly like picture,so,if u just doesn’t like the dress,we can’t accept refund;hope u can understand this, and please read the return policy carefully before order.
Defective, Damaged or Misshipped Items
Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide us with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, we will need photographs showing the damaged packaging as well as “Proof of Damage” documentation from your delivery carrier in order to process your refund.
Sizing or Fitting Issues
As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one or two inches in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Your item is the size you ordered but does not fit
Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible
All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part.
However, to avoid any potential oversights, I respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos, and asking all questions PRIOR TO BIDDING.
**Please Note that size and color representation are subject to manufacturing variance and may not be exact. Also note that monitor settings may vary from computer to computer and may distort actual colors. Please read these terms thoroughly before placing your bid.
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses (including sashes, and wraps) are made-to-order, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
– Item cancellation requests received within 24 hours of payment confirmation will be eligible for a full refund.
– Item cancellation requests received within 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
– Item cancellation requests received more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
– Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please contact us via inbox message, we will reply you in one working day.